frequently asked questions

The Manor House and formal gardens at West Horsley Place are only open for events. Please look at our events calendar to discover the upcoming open days and guided tours.

Car parking is available and free for all visitors. For small events, like workshops of guided tours, you are likely to find carparking on the tarmac surface. At large events, like Open Days and festivals, you may be directed by a carpark steward to overflow parking in our fields.

We have several accessible bays on the tarmac available. Please look at our Access page for more information.

Vehicles larger than a standard size car must use our deliveries entrance to access the carpark. Please call us in advance if you are planning to bring a very large vehicle, such as a motorhome, onto site.

You’re very welcome to bring a picnic to enjoy during your visit. You can use the tables by the barn or find a peaceful spot in the estate grounds. Please help us care for this special place by using the bins provided or better still, take your rubbish home with you. Open fires and barbecues are not permitted anywhere on the estate.

Dogs are very welcome on the estate and in the barn courtyard. They are also welcome at some of our larger events like open days and festivals. Please take a look at the specific event pages for more information. Only Assistance dogs may enter the house and walled gardens. A water bowl is available in Place Farm Courtyard.

West Horsley Place is a no-smoking site.

To visit the Manor House and Walled Gardens you will need to book an event in advance as spaces are limited. If tickets are available on the door this will be stated on the event page.  

As per our booking terms and conditions, for all events we do not offer refunds unless the event is cancelled. If you can no longer make the date you have booked please give us a call and we will try our best to exchange them. It's unlikely we will be able to exchange your ticket with less than 1 weeks notice to the event. Please note that all exchanges are subject to availability.

All tickets are send via email to the address you booked with. You will have an email from West Horsley Place with QR codes for each tickets and an email from our payment provider. Please bring your QR codes with you for entry.

If you are having trouble booking online please give us a call on 01483 282032 and one of our team will be happy to help.

If you have been given a gift voucher it will include a code made up of random numbers and letters. Please proceed to our website, and pick out the event, date and time you wish to visit as well as the number of tickets you need. When you are happy with your online basket place the code into the box marked Use promo, credit or voucher code and the voucher amount will come off the total.

Tickets are emailed to the booking address as soon as a booking has been completed. If you can’t locate your ticket please double check your junk or spam box. If they still cannot be located please email us on info@westhorsleyplace.org and we will be happy to help by resending them to you. 

Making West Horsley Place as accessible as possible is very important to us. Please find the full information to help you plan your visit on our Access page. If there is anything further, we can do to help or improve please give us a call on 01483 282032

You’re very welcome to bring a picnic to enjoy during your visit. You can use the tables by the barn or find a peaceful spot in the estate grounds. Please help us care for this special place by using the bins provided or better still, take your rubbish home with you. Open fires and barbecues are not permitted anywhere on the estate.

Visitors are very welcome to enjoy the Tiger Lily pop-up café in the barn courtyard, anytime it is open, without buying a ticket to an event in the Manor House. Please note that there are exceptions - for example during large events or private events like Weddings. West Horsley Place reserves the right to close our barn courtyard and car park on any selected day. Please see our Food and Drink page for more information.

In our welcome area, where we will check your tickets, we have a few souvenirs and unique gifts created by our volunteers, however there is no permanent Gift Shop available at West Horsley Place yet.

We currently do not have an online shop and unfortunately can’t take any requests for souvenir purchases outside of our welcome area.

There is currently no permanent inside catering options at West Horsley Place. However our lovely pop-up partner, Tiger Lily Coffee Van, are stationed in the barn courtyard offering hot drinks, savoury snacks and cakes. For very large events additional food and drink vans will join us or we will set up a bar. Please see specific events for information.

We do not have a membership scheme of our own currently.

West Horsley Place is owned by The West Horsley Place Trust, a small independent charity. We can’t accept membership cards for other organisations as entry.

Yes you certainly can! The Manor House, barn or both are available for hire on selected dates. Please see our Venue Hire page for more information.

We love welcoming fans of the show and there are a couple of events which we know BBC Ghosts fans love. Our Filming Tours are guided tours around the Manor House where you can find out how the show was made and visit all of the rooms used in filming. At our Family & Fans Days you can see the principal rooms and take part in many fun activities like line dancing and archery. 

When visiting West Horsley Place, or following us on social media, you will often see references to BBC Ghosts. It is a hit comedy sitcom from the creators of Horrible Histories which was filmed at our location. If you have never seen it, we urge you to give it a go! It is a hilarious and often poignant show full of loveable characters. The full series is on BBC iplayer.

BBC Ghosts was filmed, almost exclusively, at West Horsley Place. They filmed each winter between 2017 and 2021. Many rooms were used across the Manor House as well as parts of the gardens and estate.

The BBC Ghosts finale aired at Christmas 2023. As far as we are aware there are no plans to film more of the show. We advise following the members of the cast on social media to find out what their current and future projects are.